Lending Works Review – A Real Experience (Updated January 2021)

Summary of Lending Works Review
Lending Works is a relatively new player to the P2P-backed personal loans sector and looks to take on established players Ratesetter and Zopa. Interest rates used to be good here and a cut above these sites. However a disappointing update led to a interest rate decrease with retrospective application on past loans. A repetition of this cannot be ruled out in future. It also seems that advertised interest rates are only an estimation, and in effect it may be much worse than this.

The platform is one of the worst hit by the pandemic from investors point of view. New fees and diverted interest payments have meant a very poor return over the period. For many investors the introduction of negative interest rates have led to previously earned interest being taken back.

The platform is under new ownership as of July 2020. It is a much different platform than a few years ago. As is quite common in P2P most changes were for the worse. At the moment no new lender applications are being processed.

Here is how Lending Works compares to my other investments.

PlatformLinkTarget Rate (%)My XIRR (%)StatusLive Rating

What is Lending Works?

Lending Works was set up in 2014. Much like other latecomers, they were able to survey the market and correct what had gone wrong for other platforms. Their focus in originating loans differs slightly. They target not only personal loans but also retail finance. This allows the end customer to spread payments for a purchase across a longer time period. This inserts Lending Works into a transaction at very little cost.

The platform has taken some of the best features from its competitors and aimed to improve upon them. From an investor point of view, interest rates are fixed and not floating (unlike Ratesetter). This gives a higher rate in the vast majority of cases. Investors are also covered by a provision fund which also benefits from insurance which covers missed payments in the event of sickness, unemployment or death.

This translates into quite a simple platform to use. There are few options on how to invest your money. For those looking for a hand-off experience, this is not always a bad thing.

Here is a table showing Lending Works features:

Advertised Returns5.0-6.5%
Investment TypePersonal Loans
Loan SecurityNone
Minimum Investment£10
Cash DragSome
Secondary Market?Yes
0.6% for sell-out
Provision Fund?Yes
Auto Invest?Yes
Available in ISA?Yes
FCA Authorised?Yes
Active on forum?Yes
Sign-up offers?None

Is Lending Works profitable?

Lending Works is a trading name of Lending Works Limited. This company was incorporated in 2012. The last accounts were received on 3 Sept 2019 and cover the period of 12 months until 31 December 2018. These abbreviated accounts show a decrease in retained profit and loss by approximately £2.1m, which has been balanced out by the issue of shares.

In July 2020 the platform was taken over by investment managers Intriva Capital for an undisclosed fee. So far there has been little change from the investor point of view.

Sign Up Offer

There are no sign-up offers at present.

Alternatives to Lending Works

The most obvious ones are Ratesetter and Zopa, which offer the same type of product. Some of Mintos offerings also cover personal loans from UK originators.

Lending Works Operating Model

This is straightforward. Lending Works make their cash by simply offering investors a smaller interest rate than they can charge borrowers. At a typical APR of 12.9%, there seems to be plenty of room here. The question becomes whether quality origination of loans can continue.

From an investor point of view, this is also straightforward. Signing-up process is easy, and you can deposit money into your account by either debit card or bank transfer. Then you can access the loans. There is not too much choice, as there are only 2 markets: the 3-year and the 5-year, which did pay 5% and 6.5%. This can change, but in practice has been stable for some time.

In August 2019, this model changed a little and these markets changed names to ‘Access’ and ‘Growth’, both investing in loan contracts of length 2 to 60 months. The interest rate differential has stayed the same for the moment (5.0/6.5%) but Growth has a 0.5% early access charge.

At the end of November 2019, interest rates declined. The Access product now pays 3.8% and Growth 5.4%. Even worse, this interest rate applies retrospectively across all past loans. Until January 2020, fees to liquidate investments are waived as a goodwill gesture.

Repayments operate in much the same way as Ratesetter. Loans are amortising so you will be repaid a portion of capital and interest monthly. It is possible for your loan contracts to be numerous so there is no specific date in the month where interest is credited. On repayment, you have the choice of whether to reinvest automatically or withdraw to your cash account. The difference between the two is that automatically reinvested repayments have priority over new money. In theory this reduces cash drag.

It is possible to sell your investment early (subject to a fee of 0.6%), and it is also possible to hold your investment within an ISA.

Are interest rates guaranteed?

There seems to be a divergence in strategy recently. Similar P2P lenders such as Ratesetter use their provision funds to ensure a constant flow of payments, and defaults are not noticeable to lenders. This used to be the case at Lending Works, but things have changed – the first being that their fund has run pretty low on cash. The fund is replenished with new monies from borrowers, but it’s being depleted at a faster rate than is replenished.

There is only one way to replace this: charge more to lenders. A retrospective hit to all loans is what we thought would be the answer, but it appears that this is not enough. It emerges that the interest rates are for guidance only. The website states:

The interest rates you’ll see advertised on our website are an ‘annualised’ rate of return. An annualised return illustrates what the interest rate would be if paid and compounded each year. Interest on Lending Works’ loans is calculated daily and paid monthly, so the annualised return includes the effect of compound interest i.e. it assumes your interest earns interest too.

A later page regarding the Shield states:

Due to the variable nature of the retail investor interest rates, we manage the cash balance to ensure it always has an adequate balance to fulfil its function, which it continues to do in line with the Lending Works Shield policy.

The balance here (in January 2020) stood at £75,000 on a loan book of £90m. This is clearly not adequate to meet immediate requirements. From my own understanding it appears that January’s very poor returns (many investors reporting around the c.1% annualised) will result in the Shield balance being repaired and then for investors to receive disproportionately more money later in the year to restore the original annualised projections of 4/5.4%.

But what if loan default rates do not recover? It may be the case that Lending Works can simply continue paying a much lower rate of interest than what they are estimating. This would be unsatisfactory for most. And currently it is very difficult to leave. Cashing out means paying the interest rate differential which seems to include this ‘Shield top-up’.

It should be noted that prior to this change, interest received had been stable and constant. So this has come as something of a surprise.

Coronavirus Woes

As we can see from the above, things were starting to not look good from January. The pandemic created some further limitations as a ‘Normalisation period’ for the platform kicked in. This suspended sign-ups, paused investment from new or existing customers and also paused lending. Most importantly the secondary market was also switched off, making it impossible for lenders to sell their loans.

That was not the end of the bad news for investors. Interest rates for the second quarter are diverted into the Shield, and a 2.0% charge is levied on outstanding loans to cover the decrease in Lending Works revenue. These measures have been extended until the end of the year, meaning that investors are actually losing money for now.

Even worse seems to be that this is one of the very few platforms where interest rates have gone negative. The size of this negative charge depends on the cohort of the underlying loans. Essentially longer-time investors are being penalised harder, with historically invested interest being clawed back.

How are funds protected?

Lending Works offer a series of initiatives to protect investors money. The most relevant of these is the Lending Works Shield, which consists of a traditional Provision Fund as well as a series of insurance policies. These work quietly in the background and activate instantly. The fund pays first and then attempts to recover the money using other methods after (this works the other way around at other platforms such as Lendy).

The effect for investors should be obvious: a seamless payment. On the downside, this may not be the case now: see above.

Lending Works also cite meticulous underwriting as a protection of cash. However, we feel this should be standard across all platforms anyway.

Lending Works Review: Pros

There are many things to like about Lending Works:

Unblemished track record: Since inception Lending Works has run very smoothly and has been strong and stable for investors. A look at its statistics page shows that defaults have been low.
High Interest Rates: The interest rates on offer are higher than Ratesetter for the majority of the time, and higher than Zopa for all the time.
Provision Fund: The provision fund seems better than other offerings, also insurance policies also help conserve cash in the fund.
Low Maintenance: With the auto-invest option on, this genuinely does become a low-maintenance account which you rarely have to check. This is unlike Ratesetter, as there you could inadvertently end up taking a artificially low interest rates if you are unlucky with the timing of the repayments.

Lending Works Review: Cons

There are also a few things to bear in mind before investing here:

High Cash Drag: There are some signs that Lending Works may be a victim of its own success. Because repayments have priority over new money, a new investment may take some time to invest – queues of a month or more are not uncommon recently.
Fixed Interest Rates: Interest rates are fixed, which means that in the short-term at least you may be better off going with Ratesetter if market conditions dictate so.
Uncertainty on Provision Fund: The statistics page revealed that in 2017 the total payments covered by the Shield dipped below 100%. Coverage is never guaranteed, so this may result in losses especially if economic conditions are adverse.
Platform Stability: There is scant information about the platform itself, and the alternatives Zopa and Ratesetter have better standing and ability to withstand losses.

My Lending Works Investment Strategy

The lack of real options in investment leads there to be very few actual strategies and much will depend on your own goals. The only option I have chosen is to let repayments hit the cash account rather than be automatically reinvested. This allows a greater degree of flexibility should the rates change in the short-term.

There is no due diligence to do on any loans, and you do not get to see any information about who you have lent to outside of the basics of the loan contract.


I classed Lending Works as a very good platform originally. High interest rates combined with low defaults and responsible management have made this a good experience. But recent changes to the product have left me scratching my head a bit, and changes do not appear to be very transparent. The chop to interest rates suggest that the yearly projection is what you may receive in a year and that can vary month to month, which is not the same as something like Ratesetter where you have an agreement at a specified rates.

The change to negative interest rates when other competitors had managed on a rate cut also leaves a very sour taste in the mouth.

As a pure investment it may not be any different to Zopa, as both seem to expose lenders to losses, either via account value mark-downs or lower interest rates, although I would regard platform risk as slightly lower there.

Disclaimer: This Lending Works review represents my own opinions and should not be substituted for investment advice. Please research before you invest with any firm. Typically P2P investments are not covered by the Financial Services Compensation Scheme (FSCS) in the way bank deposits are, and there are no guarantees that you will receive the returns advertised (or even a return at all)

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